Review the terms that govern access to ConvinceIQ.

Acceptance of These Terms

Please read these Terms and Conditions carefully before accessing or using ConvinceIQ.

These Terms and Conditions, together with any order form, subscription agreement, online checkout, statement of work, data processing agreement, privacy policy, or other written agreement that refers to these Terms, govern your access to and use of ConvinceIQ.

By creating an account, accepting an invitation, selecting "I agree", signing an order form, paying for a subscription, or otherwise accessing or using ConvinceIQ, you agree to be bound by these Terms.

If you are using ConvinceIQ on behalf of a company, organization, or other legal entity, you represent that you have authority to bind that organization to these Terms. In that case, "you" and "your" refer to both you and that organization.

If you do not agree to these Terms, or if you do not have authority to accept them, you must not access or use ConvinceIQ.

1. About ConvinceIQ

ConvinceIQ is an AI sales practice and coaching platform for revenue teams.

The service helps teams create reusable sales context, launch realistic AI buyer practice sessions, review transcripts and scorecards, and support manager coaching workflows. ConvinceIQ may include, depending on your plan and configuration, features such as:

ConvinceIQ is not a CRM, a general-purpose call recording platform, a live customer conversation intelligence platform, a replacement for human coaching, or a guarantee of sales performance.

• AI buyer roleplay sessions
• live voice and typed practice flows
• transcript review
• scoring and coaching feedback
• buyer personas
• product profiles
• company profiles
• training plans
• call history
• imported call review
• document upload and ingest
• workspace administration
• team invitation and role management
• manager review workflows
• multilingual practice and review features

2. Owner and Operator

ConvinceIQ is owned and operated by Newkonomy Limited, a company registered in Hong Kong with its registered address at 16F, King's Commercial Centre, 25 King's Rd, Tin Hau, Hong Kong.

In these Terms, "ConvinceIQ", "Company", "we", "us", and "our" refer to Newkonomy Limited and its affiliates, where applicable.

You may contact us at info@convinceiq.com.

If an order form identifies a different contracting company, the order form will control for that customer relationship.

3. Eligibility

You may use ConvinceIQ only if you are at least 18 years old and legally able to enter into a binding agreement.

You may not use ConvinceIQ if you are prohibited from doing so under applicable law or if we have previously suspended or terminated your access for breach of these Terms.

4. Account Registration and Access

To use ConvinceIQ, you may need to create an account, sign in through an approved identity provider, accept an invitation, or be added to an organization workspace.

You agree to:

Each user must have their own account. Shared user accounts are not permitted unless we expressly agree otherwise in writing.

Authentication and workspace access are separate. Successfully signing in does not automatically grant access to a ConvinceIQ workspace. Access depends on your membership, role, permissions, and the applicable organization configuration.

• provide accurate and complete account information
• keep your login credentials secure
• not share your account with another person
• promptly notify us of any unauthorized access or suspected security issue
• use ConvinceIQ only through your own account or an account assigned to you
• comply with your organization's internal policies when using ConvinceIQ

5. Organization Workspaces and Roles

ConvinceIQ is designed for organization-based workspaces.

Profiles, sessions, transcripts, recordings, uploaded documents, invitations, training plans, and related content are associated with the relevant ConvinceIQ organization workspace.

Your access and permissions may depend on your role, such as user, manager, admin, or another role made available in the service. Managers and admins may have access to information about other users in the same workspace, including session history, transcripts, scoring, coaching feedback, notes, and other review data.

Your organization is responsible for:

• deciding which users may access its workspace
• assigning appropriate roles and permissions
• managing invitations and user access
• ensuring that end users understand how ConvinceIQ will be used
• obtaining any required notices, consents, or approvals from users
• ensuring that its use of ConvinceIQ complies with applicable law and internal policies

6. Subscription Rights

Subject to these Terms, your applicable order form, and payment of all applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use ConvinceIQ during the applicable subscription term for your internal business purposes.

Your subscription may be subject to limits, including:

You may not exceed your plan limits unless we agree in writing or you pay the applicable additional fees.

• number of active rep seats
• number of managers or admins
• voice minutes
• workspace scope
• available features
• storage limits
• training plan usage
• import usage
• support level
• integrations
• onboarding services
• other usage limits described in the order form, plan description, or product documentation

7. Plans, Usage, and Overages

ConvinceIQ may offer multiple plans, including Team, Growth, Enterprise, or other plans introduced from time to time.

Plan details, pricing, included seats, included voice minutes, support level, onboarding assistance, and available features may differ by plan.

Voice minutes, seats, and other usage allowances are measured at the workspace or subscription level unless the applicable order form states otherwise.

If your plan includes pooled voice minutes, those minutes are shared across the applicable workspace. Unused minutes do not roll over unless the applicable order form expressly says they do.

If you exceed included usage, additional fees or overage charges may apply. We may also suspend or limit access to certain usage-based features until additional usage is purchased or the next billing period begins.

8. Fees and Payment

You agree to pay all fees described in the applicable order form, checkout page, invoice, plan description, or other written agreement.

Unless otherwise stated:

If you do not pay fees when due, we may suspend or terminate access to ConvinceIQ after giving notice where required by law or agreement.

You are responsible for all taxes associated with your purchase, except taxes based on our net income. If we are required to collect or remit taxes, we may invoice you for those amounts.

• fees are payable in United States dollars
• fees are exclusive of taxes, duties, levies, withholding, bank fees, and similar charges
• fees are non-cancellable and non-refundable
• subscription fees are payable in advance
• usage-based fees and overages may be billed in arrears or as otherwise described in the applicable order form
• you are responsible for providing complete and accurate billing information

9. Trials, Pilots, and Beta Features

We may offer trials, pilots, previews, beta features, proof-of-concept access, or early access features.

Unless we agree otherwise in writing, trials and beta features are provided for evaluation only, may be limited or withdrawn at any time, and are provided "as is" without warranties, service commitments, or support commitments.

We may change, suspend, or discontinue trial or beta features at any time.

If you continue using ConvinceIQ after a trial or pilot ends, you must purchase a paid subscription or stop using the service.

10. Customer Data

"Customer Data" means data, content, materials, files, recordings, transcripts, profile information, session information, notes, prompts, configuration data, and other information submitted to ConvinceIQ by you or your authorized users.

As between you and us, you retain ownership of Customer Data.

You grant us a limited right to host, process, transmit, display, copy, analyze, and otherwise use Customer Data as necessary to:

You are responsible for the accuracy, quality, legality, and appropriateness of Customer Data.

You represent and warrant that you have all rights, permissions, notices, and consents required to provide Customer Data to ConvinceIQ and to allow us to process it as described in these Terms, our Privacy Policy, and any applicable Data Processing Agreement.

• provide ConvinceIQ
• operate, secure, support, and maintain the service
• troubleshoot issues
• improve service quality
• generate transcripts, scores, summaries, coaching feedback, and related outputs
• administer your account and subscription
• comply with legal obligations
• enforce these Terms
• prevent fraud, abuse, or security incidents

11. End User Data and Recording Consent

ConvinceIQ may process information relating to end users, including names, work information, user roles, practice sessions, voice recordings, transcripts, scores, notes, manager feedback, and other review data.

If your organization uses ConvinceIQ with employees, contractors, sales reps, managers, trainees, candidates, or other end users, your organization is responsible for:

You must not upload or import any real call, recording, transcript, or other third-party material unless you have the right to do so.

• informing those users that ConvinceIQ may record, transcribe, analyze, score, and store practice sessions or imported calls
• obtaining legally valid consent where required
• explaining that managers, admins, or authorized reviewers may access session data
• complying with employment, privacy, surveillance, recording, biometric, labor, and data protection laws that may apply
• ensuring that any imported call or recording was lawfully collected and may lawfully be uploaded and analyzed

12. AI Outputs and Coaching Feedback

ConvinceIQ uses artificial intelligence and related technologies to generate roleplay responses, transcripts, scores, summaries, buyer-belief analysis, coaching feedback, profile suggestions, and other outputs.

You acknowledge that AI-generated outputs may be incomplete, inaccurate, inconsistent, biased, offensive, or unsuitable for your intended use.

ConvinceIQ outputs are provided for training, practice, coaching, and review support. They are not professional advice, employment advice, legal advice, HR advice, compliance advice, or a substitute for human judgment.

You are responsible for reviewing and validating outputs before relying on them.

You must not use ConvinceIQ scores or outputs as the sole basis for employment decisions, disciplinary decisions, compensation decisions, hiring decisions, termination decisions, or other high-impact decisions affecting individuals.

13. Buyer Personas and Simulated Interactions

ConvinceIQ may allow users to create or use buyer personas, fictional profile photos, simulated buyers, moods, roles, objections, and other scenario elements.

Buyer personas and simulated interactions are intended for sales training and practice. They do not represent real individuals unless you intentionally provide real personal information, which you should avoid unless you have a lawful basis and a legitimate business need.

You are responsible for ensuring that personas, scenarios, and uploaded materials do not infringe rights, violate privacy, misrepresent real people, or breach applicable law.

14. Uploaded Documents and Source Materials

ConvinceIQ may allow users to upload documents or source materials to support product profiles, company profiles, knowledge bases, or other setup workflows.

You represent and warrant that:

ConvinceIQ may extract, process, summarize, classify, tag, and generate suggestions from uploaded materials. You are responsible for reviewing any generated suggestions before applying or relying on them.

ConvinceIQ is not intended to serve as your primary document archive, backup system, or records retention system.

• you have the right to upload and use the materials
• the materials do not infringe any third-party rights
• the materials do not contain unlawful content
• the materials do not contain sensitive personal information unless necessary and lawful
• you have obtained all required consents and authorizations

15. Aggregated and De-Identified Data

We may collect and use aggregated, statistical, anonymized, or de-identified information about the performance, operation, usage, and improvement of ConvinceIQ.

We may use such information to:

We will not use aggregated, anonymized, or de-identified data in a way that identifies you, your organization, or an individual user.

• monitor service performance
• improve product features
• develop benchmarks and analytics
• understand usage patterns
• improve AI models and workflows
• support research and development
• create reports that do not identify you, your organization, or individual users

16. Privacy, Data Protection, and Data Processing Agreement

Our processing of personal data is described in our Privacy Policy, available at https://convinceiq.com/privacy-policy.

Where applicable, the handling of personal data in connection with ConvinceIQ will be governed by the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong, including the Data Protection Principles under that Ordinance.

If required for your use of ConvinceIQ, or if we otherwise agree in writing, the parties may enter into a Data Processing Agreement. Unless expressly stated otherwise in the Data Processing Agreement, any such Data Processing Agreement will be governed by the laws of Hong Kong.

For the purposes of Hong Kong data protection law, your organization will generally determine the purposes for which personal data is collected, held, processed, or used in connection with your workspace, user accounts, uploaded materials, call recordings, transcripts, scores, coaching notes, and related Customer Data. ConvinceIQ will process such personal data for the purpose of providing, securing, supporting, maintaining, and improving the service, and as otherwise described in these Terms, the Privacy Policy, and any applicable Data Processing Agreement.

You are responsible for:

If your organization, users, or data subjects are located outside Hong Kong, additional privacy or data protection laws may also apply. You are responsible for determining and complying with those requirements.

• ensuring that your use of ConvinceIQ complies with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong and any other privacy, employment, recording, or data protection laws that apply to your organization or users
• providing all required notices to users and other data subjects
• obtaining all required consents, permissions, and lawful bases for collection, recording, uploading, processing, review, scoring, and storage
• ensuring that personal data uploaded to ConvinceIQ is accurate, relevant, and not excessive for the intended purpose
• ensuring that any real call recording, transcript, or imported call was lawfully collected and may lawfully be uploaded, analyzed, and reviewed through ConvinceIQ
• managing user access, workspace permissions, retention needs, and internal policies

17. Security

We will use commercially reasonable technical and organizational measures designed to protect Customer Data against unauthorized access, loss, misuse, or disclosure.

However, no online service, cloud platform, AI service, or internet transmission is completely secure. We do not guarantee that unauthorized access, data loss, interruptions, or security incidents will never occur.

You are responsible for:

• managing user access
• removing users who no longer require access
• protecting credentials
• configuring identity and access controls appropriately
• reviewing admin and manager permissions
• maintaining your own endpoint, network, and browser security
• backing up any data that you need to retain outside ConvinceIQ

18. Acceptable Use

You must not, and must not allow any user or third party to:

We may suspend or terminate access if we reasonably believe that you or your users have violated this section.

• use ConvinceIQ for unlawful, harmful, fraudulent, abusive, or deceptive purposes
• violate applicable laws, regulations, or third-party rights
• upload content that is unlawful, defamatory, discriminatory, harassing, obscene, abusive, or otherwise harmful
• upload malware, malicious code, or harmful files
• attempt to gain unauthorized access to ConvinceIQ or related systems
• interfere with or disrupt the service
• bypass usage limits, access controls, or security features
• reverse engineer, decompile, disassemble, modify, or create derivative works of the service
• scrape, crawl, harvest, or extract data from the service except as expressly allowed by us
• use ConvinceIQ to build, train, or improve a competing product or service
• resell, rent, lease, sublicense, share, or provide ConvinceIQ to third parties except as expressly allowed in writing
• use another user's account
• misrepresent your identity or affiliation
• upload recordings, transcripts, or personal data without required rights, notices, and consents
• use ConvinceIQ for surveillance, monitoring, or evaluation in a way that violates law or workplace policy
• use ConvinceIQ to generate or distribute spam, phishing, or unauthorized communications
• overload, damage, or impair the service or infrastructure

19. Third-Party Services

ConvinceIQ may depend on third-party platforms, cloud providers, AI providers, identity providers, speech services, storage services, payment processors, email providers, analytics tools, or other subprocessors.

Third-party services may be subject to their own terms, privacy policies, availability, usage limits, and security practices.

We are not responsible for third-party services that are not under our control. We may change third-party providers from time to time, provided that we continue to comply with our contractual and legal obligations.

20. Support and Availability

We will use commercially reasonable efforts to provide the service and support described in your plan or order form.

Unless an order form expressly includes a service level agreement, ConvinceIQ is provided without any guaranteed uptime, response time, resolution time, or availability commitment.

We may perform maintenance, updates, upgrades, or changes to the service from time to time. Some maintenance may temporarily affect availability or functionality.

21. Changes to the Service

We may improve, modify, add, remove, suspend, or discontinue features from time to time.

We will not materially reduce the core functionality of a paid subscription during its current subscription term without reasonable notice, unless the change is required for security, legal compliance, abuse prevention, third-party provider requirements, or continued operation of the service.

Some features may be released as beta, preview, trial, or limited availability features and may be changed or removed at any time.

22. Intellectual Property Rights

ConvinceIQ, including the software, platform, user interface, workflows, models, prompts, templates, designs, documentation, trademarks, logos, and all related technology, is owned by us or our licensors.

Except for the limited access rights expressly granted in these Terms, we do not grant you any rights in ConvinceIQ or our intellectual property.

You must not remove, obscure, or alter any proprietary notices, trademarks, logos, or branding in the service.

23. Feedback

If you provide ideas, suggestions, comments, requests, or other feedback about ConvinceIQ, you grant us a perpetual, worldwide, irrevocable, royalty-free right to use, copy, modify, distribute, and incorporate that feedback into our products, services, and business without restriction or compensation.

We are not required to use your feedback.

24. Confidentiality

Each party may receive confidential or proprietary information from the other party.

"Confidential Information" means non-public information that is marked confidential or that a reasonable person would understand to be confidential given the nature of the information and the circumstances of disclosure.

Each party agrees to:

Confidentiality obligations do not apply to information that:

A party required to disclose Confidential Information by law must, where legally permitted, give reasonable notice to the other party and cooperate with reasonable efforts to limit disclosure.

• protect the other party's Confidential Information using reasonable care
• use the Confidential Information only for purposes of the business relationship
• not disclose the Confidential Information to third parties except as allowed by these Terms or with the other party's written consent
• is or becomes public through no fault of the receiving party
• was already known by the receiving party without confidentiality obligations
• is lawfully received from a third party without confidentiality obligations
• is independently developed without use of the other party's Confidential Information
• must be disclosed by law, court order, or government request

25. Term and Renewal

These Terms begin when you first access ConvinceIQ, accept these Terms, sign an order form, or pay for a subscription, whichever occurs first.

Your subscription term will be described in the applicable order form, plan, checkout page, or invoice.

Unless otherwise stated in the applicable order form, subscriptions renew automatically for successive terms of the same length unless either party gives notice of non-renewal before the renewal date.

26. Termination

You may stop using ConvinceIQ at any time. Stopping use does not relieve you of payment obligations for the current subscription term.

Either party may terminate an order form or subscription if the other party materially breaches these Terms and fails to cure the breach within 30 days after written notice.

We may suspend or terminate access immediately if:

• you fail to pay fees when due
• you or your users breach acceptable use rules
• your use creates security, legal, or operational risk
• we are required to do so by law
• continued access could harm us, users, third parties, or the service

27. Effect of Termination

Upon expiration or termination:

We may retain Customer Data for a limited period after termination to allow export, comply with legal obligations, resolve disputes, enforce agreements, maintain backups, or support legitimate business needs.

Unless the applicable order form or Data Processing Agreement says otherwise, you should export any required data before termination or within 30 days after termination. After that period, we may delete or make Customer Data unavailable, subject to our backup, legal, and retention practices.

• your right to access ConvinceIQ ends
• you must stop using the service
• we may disable accounts and workspace access
• unpaid fees become immediately due
• sections intended to survive will continue to apply

28. Suspension

We may suspend access to all or part of ConvinceIQ if:

Where reasonable, we will give notice and an opportunity to resolve the issue before suspension. However, we may suspend immediately where necessary to prevent harm.

• payment is overdue
• your use exceeds plan limits
• your use creates security or legal risk
• your users violate these Terms
• suspension is needed to protect the service or other customers
• we are required to do so by law or by a third-party provider

29. Disclaimers

ConvinceIQ is provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, and uninterrupted operation.

We do not warrant that:

You are responsible for deciding whether ConvinceIQ is suitable for your needs.

• ConvinceIQ will be uninterrupted, error-free, secure, or available at all times
• defects will be corrected
• AI outputs will be accurate, complete, unbiased, or appropriate
• transcripts, scoring, summaries, or feedback will be correct
• the service will meet your specific requirements
• use of ConvinceIQ will improve sales results, employee performance, training outcomes, or business performance
• third-party services will remain available or unchanged

30. Limitation of Liability

To the fullest extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, punitive, or similar damages, including lost profits, lost revenue, lost business, loss of goodwill, loss of data, business interruption, or cost of substitute services, even if advised of the possibility of such damages.

To the fullest extent permitted by law, our total aggregate liability arising out of or relating to these Terms, the service, or any order form will not exceed the fees paid or payable by you to us for the service during the six months immediately before the event giving rise to the claim.

The limitations in this section do not limit liability that cannot be excluded or limited under applicable law.

31. Indemnification

You agree to defend, indemnify, and hold harmless ConvinceIQ, Newkonomy Limited, our affiliates, officers, directors, employees, contractors, agents, licensors, and service providers from and against any claims, damages, liabilities, losses, costs, and expenses, including reasonable legal fees, arising out of or relating to:

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification. You agree to cooperate with our defense of such claims.

• your use of ConvinceIQ
• Customer Data
• uploaded documents, recordings, transcripts, or source materials
• your breach of these Terms
• your violation of applicable law
• your failure to obtain required consents or notices
• your infringement or alleged infringement of third-party rights
• use of ConvinceIQ by your users

32. Publicity

We will not publish a press release or detailed case study about you without your prior written consent.

Unless your order form says otherwise, we may identify your organization as a customer by name and logo on our website, pitch decks, customer lists, and marketing materials, subject to your reasonable trademark guidelines.

If you do not want us to use your name or logo, you may notify us in writing and we will stop doing so within a reasonable period.

33. Changes to These Terms

We may update these Terms from time to time.

If we make material changes, we will provide notice by posting the updated Terms on our website, notifying account admins, sending email, or using another reasonable method.

The updated Terms will take effect on the date stated in the updated version. Your continued use of ConvinceIQ after the effective date means you accept the updated Terms.

If you do not agree to the updated Terms, you must stop using ConvinceIQ.

34. Notices

We may send notices to you by email, through the service, through your account, or by posting on our website.

You may send legal notices to us at:

Newkonomy Limited

16F, King's Commercial Centre

25 King's Rd

Tin Hau

Hong Kong

info@convinceiq.com

Notices are deemed given when sent, posted, or delivered, unless applicable law requires otherwise.

35. Assignment

You may not assign or transfer these Terms, any order form, or your rights or obligations without our prior written consent.

We may assign or transfer these Terms or any order form to an affiliate, successor, acquirer, or in connection with a merger, reorganization, sale of assets, financing, or change of control.

36. Force Majeure

Neither party will be liable for failure or delay in performance caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, labor disputes, government actions, internet failures, hosting failures, power outages, denial-of-service attacks, third-party provider failures, or other events outside reasonable control.

This section does not excuse payment obligations.

37. Export and Sanctions Compliance

You agree to comply with all applicable export control, sanctions, and trade compliance laws.

You may not use ConvinceIQ if you are located in, organized under the laws of, or ordinarily resident in a country or territory subject to comprehensive sanctions, or if you are listed on a restricted party list.

You may not use ConvinceIQ for prohibited end uses.

38. Governing Law and Disputes

These Terms, any order form, and any Data Processing Agreement entered into in connection with ConvinceIQ are governed by the laws of Hong Kong, unless the applicable signed agreement expressly states otherwise.

The courts of Hong Kong will have exclusive jurisdiction over any dispute arising out of or relating to these Terms, ConvinceIQ, any order form, or any Data Processing Agreement, except that either party may seek urgent injunctive or equitable relief in any court of competent jurisdiction where necessary to protect its rights, confidential information, intellectual property, data, systems, or users.

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

39. Order of Precedence

If there is a conflict between documents, the following order will apply unless expressly stated otherwise:

Purchase order terms, vendor portal terms, or other customer-provided terms do not modify these Terms unless we expressly agree in writing.

1. A signed master services agreement or signed order form
2. A Data Processing Agreement, but only for matters relating to personal data processing, privacy, and data protection
3. These Terms
4. The Privacy Policy
5. Product documentation or website descriptions

40. Entire Agreement

These Terms, together with the applicable order form, Privacy Policy, Data Processing Agreement, and any other agreement that expressly refers to these Terms, form the entire agreement between you and us regarding ConvinceIQ.

They replace all prior or contemporaneous agreements, proposals, discussions, or representations about the service.

41. Severability and Waiver

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

A party's failure to enforce any provision is not a waiver of its right to do so later.

42. Survival

Any provisions that by their nature should survive termination will survive, including provisions relating to fees, Customer Data, privacy, confidentiality, intellectual property, feedback, disclaimers, limitation of liability, indemnification, governing law, disputes, and any other provisions intended to survive.

43. Contact

For questions about these Terms, please contact:

Newkonomy Limited

16F, King's Commercial Centre

25 King's Rd

Tin Hau

Hong Kong

info@convinceiq.com

https://convinceiq.com