Understand how ConvinceIQ handles website, account, and workspace data.

Scope

This Privacy Policy explains how ConvinceIQ collects, uses, stores, and shares personal information when someone visits our public website, requests a demo, contacts us, signs in to the product, or uses a ConvinceIQ workspace.

It also describes how we handle information connected to practice sessions, transcripts, uploaded materials, and account administration. The goal is to explain our approach in plain language so buyers, customers, and workspace users can understand what data is involved and why.

Information We Collect

The information we collect depends on how you interact with ConvinceIQ. On the public site, that may include contact details you submit through forms, basic usage data from the browser, and information connected to chat or demo requests.

Inside the product, information may include account details, organization and workspace membership, practice-session inputs, transcripts, scores, session history, uploaded documents, and related administrative records. If your company gives you access to ConvinceIQ, your organization may also provide user and workspace details needed to set up and manage that access.

• Website and marketing information: name, work email, company, role, and anything you send through demo or contact forms.
• Account and workspace information: sign-in identity, organization membership, workspace role, and profile details.
• Product usage information: practice-session configuration, transcripts, scores, session history, uploaded files, and related review records.
• Technical information: device, browser, IP address, cookies, and similar diagnostic or website analytics data.

How We Use Information

We use information to run the website, provide the product, respond to requests, support customers, improve reliability, and protect the service. We also use information to operate demo workflows, follow up on inbound interest, and communicate about the product where permitted.

For workspace users, the product is designed to keep practice, review, and administration connected. That means account, session, transcript, and setup information may be used together to deliver the workflow itself, including practice playback, score review, coaching records, and workspace management.

• Provide and secure the website, product, and workspace access.
• Respond to demo requests, support questions, and other inbound communications.
• Operate practice sessions, transcript-backed review, and coaching workflows.
• Maintain and improve product quality, reliability, and safety.
• Send product, service, or marketing communications where allowed by law.
• Comply with legal obligations and protect ConvinceIQ, customers, and users.

Practice Sessions, Transcripts, and Uploads

ConvinceIQ is built around recorded practice activity and reviewable session artifacts. When teams use live or recorded practice workflows, session content such as transcripts, scoring output, uploaded source files, and saved review records may be stored so reps, managers, and workspace admins can return to the same evidence later.

We use this information to deliver the product workflow, support review and coaching, troubleshoot issues, and improve the service. We do not describe customer content as public, and we do not use it for unrelated marketing.

How We Share Information

We do not sell personal information. We may share information with service providers that help us operate ConvinceIQ, such as hosting, Google-based website analytics, communications tooling, and the public-site chat widget. We may also share information when needed to comply with law, protect rights and safety, investigate misuse, or support a corporate transaction.

If you use ConvinceIQ through your employer or organization, authorized administrators and managers inside that workspace may be able to view account, session, transcript, and review information according to their role and the product workflow.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to understand site usage, improve performance, remember preferences, and support product and marketing operations. We currently use Google for website analytics, and the public site also includes a live chat widget that may place its own cookies or collect browser-level information when you interact with it.

You can usually control cookies through your browser settings. Blocking some cookies may affect how parts of the website work.

Retention and Security

We keep information for as long as needed to operate the service, support customers, comply with legal obligations, resolve disputes, enforce agreements, and maintain appropriate business records. Retention may vary depending on the type of information and the customer workflow involved.

We use reasonable technical and organizational safeguards designed to protect information, but no system can promise absolute security. Customers and users should also protect their own accounts, devices, and credentials.

Your Choices and Rights

Depending on where you live, you may have the right to access, correct, delete, or request a copy of certain personal information, or to object to or restrict certain processing. You may also be able to opt out of marketing communications at any time by using the unsubscribe method in the message or contacting us directly.

If your data is processed through a ConvinceIQ workspace provided by your employer or another organization, some requests may need to be handled by that organization first because it controls the underlying workspace relationship.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect product, legal, or operational changes. When we make material updates, we will revise the date at the top of this page and, where appropriate, provide additional notice.

Contact

If you have questions about this Privacy Policy or want to submit a privacy-related request, contact the ConvinceIQ team at info@convinceiq.com or use the Book a Demo page so we can route your request to the right person.